Eligibility for Returns:
- We accept returns within 30 days of purchase.
- The item must be unused and in the original packaging.
- To initiate a return, please contact us at [customer service email] with your order number and the reason for your return.
Non-returnable Items:
- We cannot accept returns on items that have been opened or used for hygiene or health reasons.
- Gift cards and digital products are non-returnable.
Return Process:
- Request Return Authorization: Contact our customer service team with your order number and request to return the product.
- Ship the Item Back: Once your return request is approved, you will be provided with the return shipping address. The cost of return shipping is the responsibility of the customer unless the item is defective or the wrong item was sent.
- Refund Process: After receiving and inspecting your return, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will replace the item or issue a full refund.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.